May 7 2008

Auditing UX with Documentation
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End-user documentation has always been a thorn for many developers. We’d much rather be writing working software than explaining how that software works. It is especially difficult working in an agile environment where things change so quickly that writing extensive end-user documentation just slows down application development.

One real benefit of end-user documentation is that it generally will help make your application better. When you’re explaining in depth how to use your application, it becomes immediately obvious where you’re application is deficient, confusing, or inconsistent.

Try writing a walk-through of your application. Write down what each element of your application does, and why. If you find areas that are confusing to write down, chances are you’ll be getting an e-mail from a client who is confused as well.

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